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Office Policies - Wilson Orthodontics

Office Policies

Free Consultations | Office Policies | Financial Options & Insurance

Office PoliciesACTIVE ORTHODONTICS: The appointment when you get your appliances (braces, etc.) usually takes from one to two hours depending upon your particular treatment plan. You'll then see us at regular intervals from 6 to 10 weeks apart for an adjustment, which takes 20 to 30 minutes. Our regular office hours are Monday through Thursday from 7:30 AM to 6 PM. Patients are seen by appointment only. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule since most appointments are made 6 to 10 weeks in advance. IMPORTANT: Missing regular scheduled appointments will extend your original treatment time. On average, every missed/broken appointment will extend your treatment time by 4 weeks. We reserve the right to charge a $25 broken appointment fee after 2 or more missed appointments.

RETENTION: After the braces have been removed, we will set up a retention program designed specifically for your needs and assist you in following through with that program. Supervised retention time is generally about the same length as the active treatment. Our original treatment fee covers the cost of your initial retainers and follow-up care. It also includes a post treatment panoramic x-ray to follow your 3rd molars (wisdom teeth). We will either refer you back to your general dentist to follow your 3rd molars or to an oral surgeon to evaluate the need for extraction. Replacement retainers and broken retainers are subject to our standard retainer fee at that time.

HOW YOU CAN HELP US SERVE YOU BETTER:

  1. Advise the receptionist of any changes in address, e-mail, or phone number.
  2. Tooth brushing, proper diet, following instructions, and careful maintenance of appliances will help your orthodontic treatment proceed efficiently.
  3. Please feel free to express any comments, suggestions, or constructive criticisms of the care in our office. We have a Satisfaction Survey Link on our website at www.wilsonbraces.com so that you may leave your feedback to us in an efficient manner.
  4. Our "Patient Login" tab on our home page allows you to view and confirm your next appointment as well as make payments on-line and view your orthodontic photos.

WE THANK YOU FOR TRUSTING US WITH YOUR ORTHODONTIC CARE AND LOOK FORWARD TO PROVIDING YOU WITH COMPLETE AND THOROUGH SERVICE IN A TIMELY MANNER.


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